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Case study 10 · Healthcare

Connected care beyond the appointment.

A web and mobile health platform designed to connect care teams, patient information and ongoing engagement outside the clinic visit.

Connected medical equipment and clinical computer systems in a modern treatment roomORB HEALTH / Project overview
What changed

Care teams can coordinate follow-up work from a connected system and keep patient engagement closer to the care plan.

2,000+

patients in care programmes

Engagement continues between appointments.

3 → 1

areas of care work connected

Coordination, patient engagement and population health.

3

channels on one care platform

Web, iOS and Android share the same patient information.

01Delivery scope

What the work covered.

Web and native mobile applications supporting collaborative care, patient engagement and population health operations.

02Engineering context

The parts that had to work together.

The platform had to connect ongoing patient activity with the work of several care-team roles. Information and follow-up actions needed to remain understandable across web and mobile experiences.

How the parts connect3 parts · one system
  1. 01

    Patients

    Engagement and ongoing activity

  2. 02

    Care platform

    Shared information and coordinated actions

  3. 03

    Care teams

    Follow-up and population health work

Functional overview of patient engagement and coordinated care. This diagram summarises the project scope; it is not a production architecture diagram.
03 · The challenge

Care teams needed a shared view of ongoing patient activity and a practical way to coordinate work across the people involved in long-term care.

04 · What we built

The build.

  1. 01A web application for care teams.
  2. 02Native iOS and Android applications for patients.
  3. 03Collaborative care workflows across the people involved in long-term care.
  4. 04Patient engagement and population health operations.
05 · Included in the project

The features.

  • Collaborative care workflows
  • Patient engagement
  • Population health support
  • Web, iOS and Android experiences
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