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Case study 01 · Insurance

One system for policyholders and partners.

A customer app, public website and internal platform sharing the same policy information, with APIs for distribution partners.

Insurance policy, vehicle model and magnifying glass arranged for reviewGIC / Project overview
What changed

New insurance products can be configured in around one hour instead of taking three to seven days. The platform supports more than 70 million insurance contracts and direct data exchange with more than 40 distribution partners, replacing manual file imports for connected channels.

~1 hour

to configure a new insurance product

Previously a 3–7 day operational process.

40+

distribution partners connected

Partners can push and pull data through direct integrations.

70M+

insurance contracts supported

Managed through the shared operational platform.

01Delivery scope

What the work covered.

A bancassurance platform for policy issuance and administration, a policyholder mobile application, a landing page with content management, a centralised digital signature service and APIs for distribution partners. The scope also included integration with the national insurance lookup portal.

02Engineering context

The parts that had to work together.

The key integration problem was serving customers, partners and internal users around the same policy information. The public-facing journeys and the operational tools needed clear responsibilities within that shared process.

How the parts connect3 parts · one system
  1. 01

    Customers & partners

    Website, mobile app and distribution channels

  2. 02

    Policy services

    Bancassurance issuance and administration

  3. 03

    Connected operations

    Internal platform and insurance lookup integration

Functional overview of the policy workflow and connected channels. This diagram summarises the project scope; it is not a production architecture diagram.
03 · The challenge

Policyholders, internal teams and distribution partners needed access to different parts of the same insurance process. The platform had to connect these experiences without fragmenting policy information.

04 · What we built

The build.

  1. 01A bancassurance platform for issuing and administering policies.
  2. 02A policyholder mobile application for contracts, claims and photo evidence on property cover.
  3. 03A landing page with content management for company and product information.
  4. 04A centralised digital signature service integrated with the insurer's internal systems.
  5. 05Partner APIs for product distribution, with national insurance portal and digital channel integrations.
05 · Included in the project

The features.

  • Bancassurance policy issuance and administration
  • Landing page and content management
  • Policyholder mobile app for contracts and claims
  • Photo evidence capture for property claims
  • Centralised digital signature service
  • Partner distribution APIs
  • National insurance portal integration
Next case studyEducation
One system for the whole school.

An education ERP bringing CRM, human resources, student information and finance into one place.

  • ERP platform
  • Process automation
  • Payments
4 → 1departmental systems brought into one ERP
ERPNextFrappePythonMariaDB
Read the WELLSPRING case study
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